Your privacy matters to us.
This policy explains the handling of personal information by Hotel Apple Crystal when you browse our website, submit an enquiry, make or manage a reservation, pay for services, or stay with us.
1. Scope
This policy applies to information collected through this website, direct communications and hotel operations. Third-party websites or payment services linked from our website operate under their own privacy policies.
2. Information we collect
Depending on your interaction with us, we may collect:
- Identity and contact information, such as your name, phone number, email and address.
- Reservation details, stay dates, guest preferences, room requests and accompanying guest information.
- Payment and transaction records. Complete card or banking credentials may be processed directly by authorised payment providers and are not necessarily stored by us.
- Identity or registration information required by applicable hotel, tourism, tax or public-safety laws.
- Messages, feedback and enquiry details you submit.
- Basic technical and security information such as IP-derived security records, browser type and access logs.
3. How we use information
- To respond to enquiries and provide, confirm, modify or cancel reservations.
- To process payments, refunds, invoices and booking documents.
- To personalise guest service and fulfil reasonable stay requests.
- To send operational messages about bookings, payments and stays.
- To prevent fraud, abuse and security incidents.
- To maintain business records and comply with applicable Indian laws.
We do not sell personal information.
5. Retention and security
We retain information only for as long as needed for hotel operations, accounting, dispute handling, security and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
6. Your choices and requests
You may contact us to request access to or correction of your information, withdraw an optional communication preference, or ask a question about our use of your data. Some records may need to be retained where required by law or legitimate business obligations.
Cookies and browser controls
The website may use essential cookies needed for security and basic functionality. You can control optional cookies through your browser where available, although disabling essential storage may affect site functions.
7. Contact us
For privacy questions, contact Hotel Apple Crystal through our contact page.
We may update this policy when our practices or legal requirements change. The latest version will remain available on this page.